Mary Pomerantz Advertising’s commitment to customer service is clear from the moment you first give us a call. When you call MPA, you won’t get a recorded message, a menu of options, or an individual who almost always can only connect you to someone else. At MPA, you will get a real-live employee who has the knowledge to answer your questions and handle your requests right away, because we know your time is valuable. If you are looking to speak with a particular individual, you will get transferred right to them if they are available or have your call returned quickly if they are not.

It’s all part of our genuine commitment to customer service on every level of our business. At MPA, we will never take your business for granted and will always go the extra mile to make sure that your needs are met as fully, quickly, and inexpensively as possible. Our business model is based upon building long-term, mutually beneficial relationships with our clients, and delivering the highest level of customer service is critical for that model to succeed.

We also take the time to really get to know you and your organization’s unique needs, so that we can serve you better. This process can involve market research, meetings with your staff, or simply talking with you on a regular basis. The knowledge we gain from these interactions impacts all aspects of our business – from the effectiveness of our creative campaigns to the delivery of services like personalized billing that fits your organization’s needs. If there is a way we can adjust our workflow or services to make life easier on you, we are happy to do it. Now that’s the kind of personalized customer service you won’t find many other places – at any price!

If you ever have a problem or a concern, we will try to resolve it right away, even if that means going straight to the top of our organization. Our president, Mary Pomerantz, is hands-on and will step in to make sure that you are happy with all aspects of your MPA experience. She has built her company and her reputation on a commitment to customer service, and she will do everything she can to ensure your satisfaction with our services. After all, her name is on the company!